Sunday, October 22

Young Professionals Roundtable (no registration required)

Marissa Anema & Bo McDonald
2:30 p.m. – 3:30 p.m.​

New Jersey Credit Union League Young Professionals are invited to participate in a session designed specifically for them where credit union leaders will discuss tips for professional growth within the industry.


Monday, October 23

Using the Digital Revolution to Deliver Lending
Don Arkell
1:55 p.m. – 2:55 p.m.​

The vast majority of credit unions were not “Born Digital”.  With one foot in the past and one in the future, many credit unions struggle with attracting and growing direct loans.  Learn how the most successful credit unions are maximizing remote delivery to increase sales.  “Convenience” has been redefined. This thought provoking session will challenge management about how they currently deliver lending today and how they need to deliver in the future.

  • How to organize your loan department for maximum success
  • Lower your Expense Ratio while increasing your Loan Volume
  • How to motivate employees to achieve better results
  • Which loan delivery channel you should be using exclusively
  • Credit union success stories using these strategies
  • Learn how to maximize efficiency and consistency

Targeting America’s Biggest Market: Millennials, Lending, and Financial Security

CUNA Mutual Group
1:55 p.m. – 2:55 p.m.​

With market indicators predicting steady loan growth, you are uniquely positioned to capture significant market share of the lending market for the largest segment of today’s consumers: Millennials. This in-depth session provides insights and personas into the buying behaviors, financial priorities, and media and channels available to you to establish lasting financial relationships with this key generation. Learn how to build deeper loyalty at an early stage of your members’ financial life cycle. And, we’ll share best practices on how your lending products and financial services can meet Millennials where, how, and when they prefer. You’ll learn how to build more engaging and mutually beneficial relationships with Millennials for years to come. 

NCUA/NJDOBI Roundtable

1:55 p.m. – 2:55 p.m.​

Join Thomas Hunt and Christopher Lopes from the NJ Division of Banking and Insurance along with Marcus Vanderwall and Terry Adam from NCUA for an update on the regulatory front.

Guest Program: Cooking Demonstration

Golden Nugget Chef ​
3:00 p.m. – 4:00 p.m.

Once again, by popular demand, one of the Golden Nugget’s chefs will be on hand to teach us how to prepare something delicious!  Always a big hit with our guests.

What Your Audit Reports are Really Telling You

Ancin Cooley
3:05 p.m. – 4:05 p.m.

Supervisory Committee effectiveness is based on how well committee members use their capabilities to achieve desired risk management results for the institution. To get those results, committee members must understand the information provide by their auditor and consultants

Discuss the expanding roles and responsibilities of supervisory committee members.

Share practical techniques to improve communication with management, regulators, and auditors.

Learn how certain institutions are using a project management approach to correct audit and regulatory findings.

Topical Areas:

  • Your role as an Audit Committee member
  • Practical Application: Reviewing reports
  • Understanding the IT Audit report and questions to ask.
  • Understanding the Compliance Audit report and questions to ask.
  • Understanding Internal Audit reports and questions to ask
  • Understanding the Loan Review Audit report and questions to ask.
  • Understanding the Examiner Report and questions to ask.
  • Critical Conversations with Management

Finding the Best Path for Growth: Strategies for Credit Unions

John Dearing
3:05  p.m. – 4:05 p.m.​

We all know growth is vital to the success of our organizations, but achieving growth in today’s environment can be challenging. Credit unions today face many issues such as declining fee income and interest income, regulatory hurdles, industry consolidation, economic and political uncertainty, and tough competition. In such an environment how can you continue to provide value to your members? Fortunately, there are many options for growth for credit unions to consider including investing in CUSOs, using CUSOs to grow through mergers and acquisitions, proactively seeking ways to generate non-fee and non-interest income, external partnerships and collaborations, and more! Credit unions that succeed long-term take a proactive approach to seizing these opportunities for growth.

Learn how to swiftly implement your growth strategy and position your organization for success. Key Topics:

  • New ideas for strategic growth
  • How to evaluate and prioritize your options for growth
  • New ways to generate non-fee and non-interest income
  • Using collaborations, partnership and strategic acquisitions as a growth strategy
  • Exploring CUSO investment opportunities
  • Developing strategic criteria
  • Tools for exploration and execution of a strategic growth plan for your credit union

EMV and its Roadblocks

Leah Work
3:05  p.m. – 4:05 p.m.​

As the ever changing payments landscape gets more complicated day by day, join CO-OP in this breakout session to identify EMV roadblocks and what to do about it!​

Management Consulting Skills for Executives

Michael Taylor
4:15 p.m. – 5:15 p.m.​

Management Consulting Core Skills - Leaders win, laggards lose. How do you stay ahead of the pack when your competition has more money to invest? You need an unfair advantage.  SchellingPoint will train you and your leadership team in the same management consulting core skills used by the consultants your competition is hiring. You will learn how to bring this new class of analysis, diagnosis, and solutioning to your management role. Achieve more robust goals and plans, stronger outcomes, sooner.

Income Opportunities

NJCUL Services Corproation Partners 
4:15 p.m. – 5:15 p.m.​

Competency Based Succession Planning

Lauren Bethea
4:15 p.m. – 5:15 p.m.​

Succession planning is a subset of workforce planning focusing specifically on having the right leadership in place, at the right time.  Succession Planning is the process of identifying long range needs and cultivating a supply of internal talent to meet those future needs.  EDS Lauren Bethea will present “Competency Based Succession Planning”.   Succession Planning is used to assist in finding, assessing and developing human capital for business continuity.  This presentation discusses a credit union’s need to identify, define and analyze key leadership positions.  Credit unions are building their bench strength by assessing the skill, knowledge, experience and personal requirements to evaluate successors. 

The Office of Small Credit Union Initiatives (OSCUI) offers a wealth of services and resources to assist the credit union community, but the main focus is on small, newly chartered, minority depository and low-income designated credit unions.  Headquartered in NCUA’s Central Office, our mission is providing guidance, assistance, training opportunities to our target credit unions nationwide.  We offer many services and resources to assist the credit union community, including:

  • Our Economic Development Specialists (EDS) provide consulting service to credit unions enrolled in the program.
  • Grants and low-interest rate loans are available to low-income designated credit unions.
  • We offer webinars, videos and resource guides to assist credit unions with expanding services, adding new products and improving operations.
  • Information on regulatory issues and trends affecting small credit unions in our monthly FOCUS e-newsletter.
  • Our Learning Management Service, provides training courses to inform and educate credit union officials and volunteers.​


Tuesday, October 24

Duties of Directors and Indemnification of Directors and Employees

Drew Edwards
8:05 a.m. – 9:05 a.m.​

This session will explore NCUA’s Regulatory Standards including Duty of Loyalty, Duty of Care, Business Judgement Rule, Indemnification and more. In this litigious society, it is important for every director or know what they are liable for, what insurance is available for their protection and how to best serve the membership.

Authentic Brands: A Powerful Approach to Increase and Sustain Loyalty

Frank Allgood
8:05 a.m. – 9:05 a.m.​

Most credit unions and community banks speak a good relationship game. Naturally, we want to serve our members. We have the best of intentions, and yet, we find ourselves plagued by faceless commerce – missing out on golden loyalty opportunities.

Key Takeaways:

In this presentation, Frank will:

  • Share secrets to turn members into loyal advocates.
  • Teach how to build and tell an authentic brand story.
  • Give voice to the significant rise of employer branding.

Lower Expense Ratio While Increasing Loan Volume

Don Arkell
8:05 a.m. – 9:05 a.m.​

Lending is a margin business.  The cost to acquire loans is an important part of the Lending equation.  In this session, Don Arkell will hilight winning strategies from successful credit unions around the country.  

  • How to organize your loan department for maximum success
  • Direct vs. Indirect Lending 
  • How to motivate employees to achieve better results
  • Which loan delivery channel you should be using exclusively
  • Learn how to maximize efficiency and consistency

Collaboration Opportunities with Shared Services

Tony Kitt
9:10 a.m. – 10:10 a.m.​

Tony Kitt, President of Plexcity, will review the benefits of outsourcing as a way to control costs and to allow your focus to be on your membership. 

Some areas of discussion include:

  • Economies of Scale – Lower costs
  • Agreed-Upon Service Levels – Value decisions on what and how much to provide
  • Standardization of Processes – Best practices
  • Common Technology Platform – Enables coordinated transformation of front, middle, and back-offices
  • Departments free to focus on their operations and external customers – Rely on Shared Services for support
  • Executive Management  free to focus on strategy – Rely on Shared Services for statutory compliance, controls  and information
  • Decision Support – Data analyzed and delivered as reliable and actionable information
  • Flexibility – Shared Services can be sourced through multiple delivery channels and/or geographic  locations
  • Scalability – The Shared Services delivery model can be scaled for both acquisition/geographic and service scope expansion with relatively low incremental costs.

How to Build a Corporate Social Media Strategy

Ben Smidt
9:10 a.m. – 10:10 a.m.​

Do you have an effective social media policy that addresses regulatory compliance and creates a road map for employees to maximize your social media efforts? If not, we can help!

Our presentation, How to Build a Social Media Strategy in the Mortgage Industry, will reveal:

  • Insight for crafting an effective social media policy
  • Content strategies that further brand reach and engagement
  • The importance of reputation management
  • How to mitigate risk and minimize impact of negative feedback

Setting Your Risk Appetite

Ancin Cooley​
9:10 a.m. – 10:10 a.m.​

Developing an effective risk management program and aligning it with your credit union’s strategy is challenging. At the of this process—and the foundation of good risk management—is the design of your credit union’s risk appetite framework. The risk appetite framework sets a forward-looking view of the desired risk profile in a variety of scenarios and establishes a process for achieving that profile. It asks the questions: How much risk should your credit union assume and how should you as a organization decide?  The risk appetite clearly defines roles and responsibilities in the areas of monitoring and assessment. It also sets forth practices that link the CU’s objectives with the actions of your management team, ensuring that the risk profile remains within parameters. 

After attending of this session, you will be able to:

  • Define your institution’s risk appetite.
  • Align your risk appetite with your strategic plan and loan growth goals.
  • Develop policies and procedures that support your risk management framework
  • Influence decisions directly on strategy, annual business planning, capital allocation, budgeting, and new products and services (MBL Lending, SBA Lending, and Higher Risk Consumer transactions.)
  • Create monitoring and reporting mechanisms that transmit information about risk taking and business objectives to the board and throughout the company.


  • Example risk appetite statement
  • Example risk control framework


New Jersey Credit Union League
299 Ward Street Hightstown, New Jersey 08520 United States
800-792-8861 609-448-3499
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