Sunday, October 22

Young Professionals Roundtable (no registration required)

Marissa Anema & Bo McDonald
2:30 p.m. – 3:30 p.m.​

New Jersey Credit Union League Young Professionals are invited to participate in a session designed specifically for them where credit union leaders will discuss tips for professional growth within the industry.



Solutions Theater - njBIZloan Connection Program

Murray Halperin, President of Biz Lending and Insurance Center, Inc.
4:30 p.m. - 5:00 p.m.

Your members – are you able to service them, from a personal and – business perspective?  A new program available through the NJCUL that:

  • Helps credit unions refer their members to other credit unions – and even earn a referral fee
  • Provides business loan opportunities for credit unions looking to add loan dollars
  • Creates an opportunity for other credit unions to portfolio business loans without the need for expertise in-house 



Solutions Theater - Branch Design and Transformation

Glenn Grau, Vice President of Sales and Marketing at PW Campbell
5:15 p.m. - 5:45 p.m.

When you are thinking about branch transformation, it’s always best to have visuals of best practices.  Come to this session to learn what’s going on in the industry today, the necessary components of branch transformation, and best practices in retail branding.



Monday, October 23

Solutions Theater - New Member Benefit: Field of Membership Expansion Tool

Sam Brownell, Founder and CEO of CUCollaborate
10:45 a.m. - 11:30 a.m.

As a FREE new member benefit, find out how your credit union can use this tool to uncover opportunities.



Solutions Theater - Protecting Against Fraud, Scams, & Identity Theft - Don't Wait for the Next Breach

Liz Loewy, Co-Founder and General Counsel of EverSafe
​11:30 a.m. - 12:00 p.m.

Fraud and identity theft are increasing at an alarming rate. In the wake of the recent data breaches, protecting yourself and loved ones is more important than ever. Monitoring credit is necessary but it only takes care of half the job. You can use technology to monitor your identity, financial accounts, and credit cards – and then scan the dark web for the illicit use of your personal information. And alerts can go to members as well as designated contacts so that suspicious activity won’t be missed. Learn new ways your members can protect themselves against fraud.



Using the Digital Revolution to Deliver Lending

Don Arkell
1:55 p.m. – 2:55 p.m.​

The vast majority of credit unions were not “Born Digital”.  With one foot in the past and one in the future, many credit unions struggle with attracting and growing direct loans.  Learn how the most successful credit unions are maximizing remote delivery to increase sales.  “Convenience” has been redefined. This thought provoking session will challenge management about how they currently deliver lending today and how they need to deliver in the future.

  • How to organize your loan department for maximum success
  • Lower your Expense Ratio while increasing your Loan Volume
  • How to motivate employees to achieve better results
  • Which loan delivery channel you should be using exclusively
  • Credit union success stories using these strategies
  • Learn how to maximize efficiency and consistency

Transform How You Do Business with the Power of Data & Analytics​

Anne Legg
1:55 p.m. – 2:55 p.m.​

Analytics has the power to transform your business. Learn key insights, trends and case studies from banks and credit unions that use data and analytics to drive big initiatives. Discover where you can reap benefits and identify the fundamentals you need to start building a data and analytics roadmap—along with the avoidable pitfalls in executing your data strategy. Don’t miss this opportunity to realize more value from your credit union’s data and start planning your data and analytics journey.


NCUA/NJDOBI Roundtable

1:55 p.m. – 2:55 p.m.​

Join Thomas Hunt and Christopher Lopes from the NJ Division of Banking and Insurance along with Marcus Vanderwall and Terry Adam from NCUA for an update on the regulatory front.

Guest Program: Cooking Demonstration

Golden Nugget Chef ​
3:00 p.m. – 4:00 p.m.

Once again, by popular demand, one of the Golden Nugget’s chefs will be on hand to teach us how to prepare something delicious!  Always a big hit with our guests.

What Your Audit Reports are Really Telling You

Ancin Cooley
3:05 p.m. – 4:05 p.m.

Supervisory Committee effectiveness is based on how well committee members use their capabilities to achieve desired risk management results for the institution. To get those results, committee members must understand the information provide by their auditor and consultants

Discuss the expanding roles and responsibilities of supervisory committee members.

Share practical techniques to improve communication with management, regulators, and auditors.

Learn how certain institutions are using a project management approach to correct audit and regulatory findings.

Topical Areas:

  • Your role as an Audit Committee member
  • Practical Application: Reviewing reports
  • Understanding the IT Audit report and questions to ask.
  • Understanding the Compliance Audit report and questions to ask.
  • Understanding Internal Audit reports and questions to ask
  • Understanding the Loan Review Audit report and questions to ask.
  • Understanding the Examiner Report and questions to ask.
  • Critical Conversations with Management

Finding the Best Path for Growth: Strategies for Credit Unions

John Dearing
3:05  p.m. – 4:05 p.m.​

We all know growth is vital to the success of our organizations, but achieving growth in today’s environment can be challenging. Credit unions today face many issues such as declining fee income and interest income, regulatory hurdles, industry consolidation, economic and political uncertainty, and tough competition. In such an environment how can you continue to provide value to your members? Fortunately, there are many options for growth for credit unions to consider including investing in CUSOs, using CUSOs to grow through mergers and acquisitions, proactively seeking ways to generate non-fee and non-interest income, external partnerships and collaborations, and more! Credit unions that succeed long-term take a proactive approach to seizing these opportunities for growth.

Learn how to swiftly implement your growth strategy and position your organization for success. Key Topics:

  • New ideas for strategic growth
  • How to evaluate and prioritize your options for growth
  • New ways to generate non-fee and non-interest income
  • Using collaborations, partnership and strategic acquisitions as a growth strategy
  • Exploring CUSO investment opportunities
  • Developing strategic criteria
  • Tools for exploration and execution of a strategic growth plan for your credit union

EMV and its Roadblocks

Tonya Sieracki
3:05  p.m. – 4:05 p.m.​

The liability shift has happened.  Credit unions are good now, right?  Not exactly.  Day by day it gets even more complicated – and there are more and more roadblocks.  Join CO-OP in this break-out session to learn:

  • The tricks merchants use to route transactions – and pending lawsuits could affect the future of routing EMV transactions.
  • EMV early adopters: What they have learned and would they be an early adopted again?
  • Non-EMV issuers: Why did they wait and would they do it again?
  • Disruptors: How Equifax data breach and other disruptors affect EMV.
  • Why the liability shift does not protect your credit union liability completely?
  • Are EMV Cards really safe – and how should your credit union respond?
  • What’s next?  Technology around the corner – what you should know about it.

Beyond Getting the Right Answer -- Management Consulting Skills for Executives

Michael Taylor
4:15 p.m. – 5:15 p.m.​

Management Consulting Core Skills - Leaders win, laggards lose. How do you stay ahead of the pack when your competition has more money to invest? You need an unfair advantage.  SchellingPoint will train you and your leadership team in the same management consulting core skills used by the consultants your competition is hiring. You will learn how to bring this new class of analysis, diagnosis, and solutioning to your management role. Achieve more robust goals and plans, stronger outcomes, sooner.

Income Opportunities Break-Out

NJCUL Services Corporation Partners
4:15 p.m. – 5:15 p.m.​

Interested in exploring new income opportunities?  See how these opportunities have helped:

  • A credit union less than $50M in assets grow $1M in loans in 3 short months WITHOUT any upfront costs
  • A credit union increase loan to share from 12% to 32% in two years without increasing marketing costs
  • Credit unions grow non-interest income a non-traditional way
  • Compete in obtaining new members without the upfront marketing costs

Don’t miss out on this – it’s one thing to “hear” about a solution and it’s another to actually see it in action.

Competency Based Succession Planning

Lauren Bethea
4:15 p.m. – 5:15 p.m.​

Succession planning is a subset of workforce planning focusing specifically on having the right leadership in place, at the right time.  Succession Planning is the process of identifying long range needs and cultivating a supply of internal talent to meet those future needs.  EDS Lauren Bethea will present “Competency Based Succession Planning”.   Succession Planning is used to assist in finding, assessing and developing human capital for business continuity.  This presentation discusses a credit union’s need to identify, define and analyze key leadership positions.  Credit unions are building their bench strength by assessing the skill, knowledge, experience and personal requirements to evaluate successors. 

The Office of Small Credit Union Initiatives (OSCUI) offers a wealth of services and resources to assist the credit union community, but the main focus is on small, newly chartered, minority depository and low-income designated credit unions.  Headquartered in NCUA’s Central Office, our mission is providing guidance, assistance, training opportunities to our target credit unions nationwide.  We offer many services and resources to assist the credit union community, including:

  • Our Economic Development Specialists (EDS) provide consulting service to credit unions enrolled in the program.
  • Grants and low-interest rate loans are available to low-income designated credit unions.
  • We offer webinars, videos and resource guides to assist credit unions with expanding services, adding new products and improving operations.
  • Information on regulatory issues and trends affecting small credit unions in our monthly FOCUS e-newsletter.
  • Our Learning Management Service, provides training courses to inform and educate credit union officials and volunteers.​


Tuesday, October 24

Duties of Directors and Indemnification of Directors and Employees

Drew Edwards
8:05 a.m. – 9:05 a.m.​

This session will explore NCUA’s Regulatory Standards including Duty of Loyalty, Duty of Care, Business Judgement Rule, Indemnification and more. In this litigious society, it is important for every director or know what they are liable for, what insurance is available for their protection and how to best serve the membership.

Authentic Brands: A Powerful Approach to Increase and Sustain Loyalty

Frank Allgood
8:05 a.m. – 9:05 a.m.​

Most credit unions and community banks speak a good relationship game. Naturally, we want to serve our members. We have the best of intentions, and yet, we find ourselves plagued by faceless commerce – missing out on golden loyalty opportunities.

Key Takeaways:

In this presentation, Frank will:

  • Share secrets to turn members into loyal advocates.
  • Teach how to build and tell an authentic brand story.
  • Give voice to the significant rise of employer branding.

Lower Expense Ratio While Increasing Loan Volume

Don Arkell
8:05 a.m. – 9:05 a.m.​

Lending is a margin business. The cost to acquire loans is an important part of the Lending equation. In this session, Don Arkell will highlight winning strategies from successful credit unions around the country.  

  • How to organize your loan department for maximum success
  • Direct vs. Indirect Lending 
  • How to motivate employees to achieve better results
  • Which loan delivery channel you should be using exclusively
  • Learn how to maximize efficiency and consistency

Collaboration Opportunities with Shared Services

Tony Kitt
9:10 a.m. – 10:10 a.m.​

Tony Kitt, President of Plexcity, will review the benefits of outsourcing as a way to control costs and to allow your focus to be on your membership. 

Some areas of discussion include:

  • Economies of Scale – Lower costs
  • Agreed-Upon Service Levels – Value decisions on what and how much to provide
  • Standardization of Processes – Best practices
  • Common Technology Platform – Enables coordinated transformation of front, middle, and back-offices
  • Departments free to focus on their operations and external customers – Rely on Shared Services for support
  • Executive Management  free to focus on strategy – Rely on Shared Services for statutory compliance, controls  and information
  • Decision Support – Data analyzed and delivered as reliable and actionable information
  • Flexibility – Shared Services can be sourced through multiple delivery channels and/or geographic  locations
  • Scalability – The Shared Services delivery model can be scaled for both acquisition/geographic and service scope expansion with relatively low incremental costs.

How to Build a Corporate Social Media Strategy

Ben Smidt
9:10 a.m. – 10:10 a.m.​

Do you have an effective social media policy that addresses regulatory compliance and creates a road map for employees to maximize your social media efforts? If not, we can help!

Our presentation, How to Build a Social Media Strategy in the Mortgage Industry, will reveal:

  • Insight for crafting an effective social media policy
  • Content strategies that further brand reach and engagement
  • The importance of reputation management
  • How to mitigate risk and minimize impact of negative feedback

Setting Your Risk Appetite

Ancin Cooley​
9:10 a.m. – 10:10 a.m.​

Developing an effective risk management program and aligning it with your credit union’s strategy is challenging. At the of this process—and the foundation of good risk management—is the design of your credit union’s risk appetite framework. The risk appetite framework sets a forward-looking view of the desired risk profile in a variety of scenarios and establishes a process for achieving that profile. It asks the questions: How much risk should your credit union assume and how should you as a organization decide?  The risk appetite clearly defines roles and responsibilities in the areas of monitoring and assessment. It also sets forth practices that link the CU’s objectives with the actions of your management team, ensuring that the risk profile remains within parameters. 

After attending of this session, you will be able to:

  • Define your institution’s risk appetite.
  • Align your risk appetite with your strategic plan and loan growth goals.
  • Develop policies and procedures that support your risk management framework
  • Influence decisions directly on strategy, annual business planning, capital allocation, budgeting, and new products and services (MBL Lending, SBA Lending, and Higher Risk Consumer transactions.)
  • Create monitoring and reporting mechanisms that transmit information about risk taking and business objectives to the board and throughout the company.


  • Example risk appetite statement
  • Example risk control framework


New Jersey Credit Union League
299 Ward Street Hightstown, New Jersey 08520 United States
800-792-8861 609-448-3499
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